Surveys for Small Business


Interested in Surveys for Small Business?
800-488-6463 M-F 9am-5pm ET

  Home About the Program What People Say Buy Now About Us Updates  

About PSS


At Performance Support Systems, we’re passionate about helping companies strengthen the “people” side of their businesses. We create resources that make it easy for you to learn from the people who are critical to your success – your employees, customers, vendors, colleagues – and even your family.


Our three owners, Dennis E. (Denny) Coates, Ph.D., Meredith Bell, and Paula Schlauch, have been dedicated to fulfilling this purpose for over 20 years. As entrepreneurs, we’re keenly aware of the challenges of the small business owner. We’ve hired, counseled and fired employees.


We’ve dealt with difficult customers. We’ve weathered tough economic conditions like we’re all facing today. And we’ve succeeded because we’ve learned to pay close attention to what our staff and customers tell us. And we can help you do the same, with Surveys for Small Business.


PSS Team

The PSS Team is dedicated to outstanding service and support.
Jake Foley, Meredith Bell, Denny Coates, Paula Schlauch

What Others Say

Thousands of customers have used our survey software during the past 16 years, and we’ve seen the power that feedback can have to transform individual lives and businesses. They regularly share their positive experiences with us. Here are just a few comments we've received...


Bud Cummings


“I have worked with each of the team members at Performance Support Systems for 18 years, and they have never disappointed me. They are there to provide the real, solid support that we expect from long-time friends, not our vendors. They have, indeed, become very valued friends who share a common goal of providing world class service.


"Performance Support Systems is the epitome of the client-centered, high-integrity, high-support company with world class products. You could look for a lifetime and not find its equal."


Bud Cummings, Professional Development Associates
Abilene, TX



“We've been doing business with PSS since 1994. Fortunately for us, the value of this long-term relationship has increased each year. They are the epitome of 'practice what you preach.'


"We have had many suppliers over the years, and PSS ranks at the very top in the way they listen to and address our specific needs with understanding and incredible support. We can say without hesitation, they are truly a partner in our business."


Bill Ring and Cynthia Watson, Trayner Corporation
Holliston, MA



“Working with PSS for the last 15 years has been delightful. I have worked with a number of publishers throughout my 30 years in business, and PSS is the best of the best.


"PSS makes periodic enhancements to 20/20 Insight software, ensuring the software is even easier to use. I appreciate the spirit of continuous improvement that prevails at PSS. Further, when we have a technical question, PSS always come through by responding quickly to save the day!"


Barbara Stennes, Resources Unlimited
Johnston, IA


“Although we have partnered with a number of firms across the past 20 years, PSS is the only one who has consistently come through in the clutch. Their responsiveness is incredible, and they have helped us when we have made mistakes.


“I know that no matter what happens with a subject, the Internet, or our system, they will do everything in their power to help us and fix the problem. They make our problems or issues their problems, and they resolve them as if we were their only client."


Chris Reilly, Ph.D., Sperduto & Associates
Atlanta, GA


More than a dozen years into our relationship with PSS, its dedicated staff members are like ‘family’ to us. All of the employees are reliable, efficient, extremely responsive to our needs, and very knowledgeable about the software.


"We could not be more pleased with the support we get from the PSS staff and with the software itself! Having considerable experience with joint venturing with other businesses for over 25 years, we are consistently impressed with the level of communication from PSS and its integrity. We highly recommend both PSS and its software to any company interested in using one of the best multi-rater feedback software tools on the market.”


Dennis LaMountain and Camille Harris, LaMountain & Associates, Richmond, VA



The software is a very valuable and highly versatile communications vehicle. PSS has always been available when I’ve needed assistance. Their values match up with mine – honesty, integrity, service, kindness, with smiles.


"I want partners who shoot straight, who tell the truth, who know what they’re talking about, and who are willing to invest in building a solid relationship with me. PSS meets the test in every area.”


Mel Nelson, Executive Management Systems, Inc.
Fargo, ND • 800.488.6463 • 757.873.3700 • © Performance Support Systems • All Rights Reserved.